Refund Policy
Thank you for shopping at Mountain
Harvest!
Your satisfaction is our priority. Please
read our refund policy carefully to understand your rights and
responsibilities.
Perishable Items Policy
Due to the nature of our products, we
cannot accept returns on any perishable items, including but not limited to
fresh fruits. Once delivered, these items cannot be resold or restocked for
safety and quality reasons.
Refunds
We are committed to delivering
high-quality, fresh fruits. However, if you receive products that are damaged
or not of acceptable quality, please contact us within 24 hours of receipt. We
may offer a refund or replacement at our discretion under the following
conditions:
1. Damaged or Spoiled Items: If
your order arrives damaged or spoiled, please contact us immediately. You will
need to provide:
Ø A
description of the issue.
Ø Photographs
of the damaged or spoiled items.
Ø Your
order number and contact information.
2. Incorrect Orders: If
you receive an incorrect item or an item is missing from your order, please let
us know within 24 hours of delivery. We will arrange for the correct item to be
sent to you or provide a refund for the missing item.
Process for Refunds
Ø Contact
us within 24 hours of receiving your order.
Ø Provide
the necessary details and evidence as outlined above.
Ø Once
your claim is reviewed and approved, we will process your refund or send a
replacement item.
Non-Refundable Items
Please note that we do not offer refunds
or replacements for:
Ø Personal
taste preferences.
Ø Items
not stored properly after delivery.
Ø Delays
caused by delivery services that are beyond our control.
Contact Us
For any refund requests or inquiries, please contact our customer service team at support@mountainharvestfarm.com or +91-7018947566. We are here to assist you and ensure a satisfactory resolution to any issues you may encounter.
By making a purchase on our website, you
agree to this refund policy.
Thank you for your understanding and for choosing us for
your fruit needs!